Question 1

How long does shipping take?

Accepted Answer

Standard orders ship in 1-2 business days and arrive within 3-7 days depending on your country. Free over $50.

Question 2

What's your return policy?

Accepted Answer

30 days, no questions asked. Items must be unused and in original packaging. We email a prepaid label.

Question 3

Do you ship internationally?

Accepted Answer

Yes - we ship to most countries. Duties may apply on arrival and are not included in checkout.

Question 4

What payment methods do you accept?

Accepted Answer

Visa, Mastercard, Amex, Apple Pay, Google Pay and cash on delivery (select regions).

Question 5

Can I change or cancel my order?

Accepted Answer

Within one hour of placing it - email hello@zmbcommerce.com with your order ID. After that, ship-out has begun.

Question 6

Do you offer gift wrapping?

Accepted Answer

Yes. Tick the gift option at checkout. Linen wrap with a hand-written card, free on orders over $40.

Question 7

How do I track my order?

Accepted Answer

Open your Account page - every order has a status (pending, shipped, delivered). Tracking emails go out at ship-out.

Question 8

Are products authentic?

Accepted Answer

Every product is bought directly from the brand or an authorized distributor. We don't resell.

Frequently asked