Question 1

How long does shipping take?

Accepted Answer

Shipping time is confirmed at checkout. Free over $99.99.

Question 2

What's your return policy?

Accepted Answer

15 days, when the return policy allows it. Items must be unused and in original packaging. We email a the return instructions on the policy page.

Question 3

Do you ship internationally?

Accepted Answer

Yes - Destinations are the ones offered at checkout. Duties may apply on arrival and are not included in checkout.

Question 4

What payment methods do you accept?

Accepted Answer

Visa, Mastercard, Amex, Apple Pay, Google Pay and cash on delivery (select regions).

Question 5

Can I change or cancel my order?

Accepted Answer

Within one hour of placing it - email hello@zmbcommerce.com with your order ID. After that, ship-out has begun.

Question 6

Do you offer gift wrapping?

Accepted Answer

Yes. Tick the gift option at checkout. Gift options appear at checkout only when the order offers them.

Question 7

How do I track my order?

Accepted Answer

Open your Account page - every order has a status (pending, shipped, delivered). Tracking emails go out at ship-out.

Question 8

Are products authentic?

Accepted Answer

The brand name on each product page is the brand recorded for that listing. ZMB Commerce does not claim to be an authorised retailer for those brands.

Frequently asked