Refund & Return Policy

30-day returns

You may return most unused items in original packaging within 30 days of delivery for a full refund of the item price.

How to start a return

Sign in and open the order from My Account > Orders. Email [email protected] with your order ID and reason. We'll reply within 24 hours with return instructions and a prepaid label where available.

Refund timeline

Once we receive and inspect your return, refunds are issued to your original payment method within 5-10 business days.

Exchanges

Want a different size or colour? Return the original and place a new order - we'll prioritise dispatch.

Non-returnable items

Some items cannot be returned for hygiene, delivery, or final-sale reasons.

• Opened personal care, cosmetics, or grocery items
• Gift cards and downloadable products
• Final-sale items marked as such on the product page

Damaged or wrong items

If your order arrives damaged or incorrect, contact us within 7 days with photos - we'll replace or refund at no cost.

Cancellations

Orders can be cancelled from your account while status is Pending or Confirmed. After dispatch, please use the return flow above.